Return Policy
We will gladly accept returns within thirty (30) days of receipt of merchandise, as long as it is accompanied by the original packing list, packaging and all original tags. The "receipt of merchandise" date will be determined by the tracking information provided by the shipper.
-
Customers wishing to return or exchange must contact us in order to receive a return authorization number
-
The return authorization number must be written on the outside of the package or it will be refused
-
Returned/exchanged merchandise will be shipped at the customer's expense unless an item was shipped in our error
-
The final decision to issue or deny full credit will be made by Green Farm Toys staff
-
Special order items and drop shipped items may not be returned
-
Replacement items will be shipped at customer's expense
All returned items may be subject to a 20% re-stocking fee.
We inspect all merchandise prior to shipping. If any merchandise is received broken and /or missing, the customer must Green Farm Toys within three (3) days of receipt of merchandise. Receipt of merchandise will be the date provided by the shipper showing that the package was delivered. All packages shipped via UPS are insured for the full amount of the purchase price. Any international packages that are shipped via USPS Priority Mail International may not be insured.
The following items may not be returned for any reason:
- Special order items
- Drop shipped items
- Sale items
- Clothing that has been worn, washed or altered
- Any item listed as "non returnable" or "not returnable" on our web site
- Consumable goods such as food, drink, candy, candles, stickers and decals
Returned clothing must have all original tags attached to the clothing.
Returned toys must be in the original boxes/packaging and be unopened and undamaged.
To contact us for a return authorization number, please email us:Return Authorization Number
|
